Nigeria is the largest telecommunication market in Africa and the Middle East, with more than 140 million active telephone subscribers in 2015. The Federal Ministry of Information Technology recently confirmed that the nation accounts for 29% of the total internet usage in the continent and this figure is expected to rise over the years as trends of e-platform is taking over the commercial system of the country, thereby making Nigeria a big marketing.

With most of the Telecom in the country outsourcing their call centre operations ,Business Processing Operation (BPO) has taken off in Nigeria.Government has realized the potential of BPO in the economy and has put in place relevant policy and regulatory environment to enhance the confidence of service providers and industries willing to use the country as a BPO destination.